Disclaimer

The Refund Policy outlined by Luminé Skin Atelier is intended to provide clarity and transparency regarding services, products, packages, and gift cards. While every effort is made to ensure client satisfaction, refunds are limited to the conditions stated in the policy.

Refunds are not provided for dissatisfaction with treatment outcomes, as results vary by individual and cannot be guaranteed. Product returns are subject to health and safety regulations, and opened or used items cannot be accepted.

This Refund Policy does not create contractual rights beyond those required under Ontario law. Luminé Skin Atelier reserves the right to update or amend the policy at any time, and the most current version will be made available to clients.

1. Services

• All medi‑spa services are non‑refundable once performed.

• Deposits made to secure appointments are non‑refundable in cases of late cancellation or no‑show.

2. Products

• Unopened retail products may be returned within 10 days of purchase with proof of receipt.

• Opened or used products cannot be returned or exchanged due to health and safety regulations.

3. Packages & Gift Cards

• Packages are non‑refundable once purchased but may be transferred to another individual with prior approval. Transfer conditions vary by treatment; please check the details under each treatment. 

• Gift cards are non‑refundable and must be redeemed within the stated validity period.

4. Treatment Reactions

• Results vary by individual. Refunds are not provided for dissatisfaction with outcomes or normal side effects (e.g., temporary redness, irritation).

• If an adverse reaction occurs, clients are encouraged to contact us immediately for follow‑up care.

5. Policy Updates

• Luminé Skin Atelier reserves the right to update this Refund Policy at any time.

• The most current version will be available on our website or upon request.